Customer Service

We deliver seven days a week in the Peoria, Bloomington/Normal and LaSalle/Peru areas. If we have your product in stock, we can deliver it the next day. If your item needs to be ordered, delivery times vary. Check with us for other special order times, as they can vary by manufacturer and product.

You'll receive notifications via automated call, text, or email the day before and the day of your delivery so you'll know when to expect us.

Phosphates were recently banned from dishwasher detergents, to the frustration of many dishwasher owners. Stained and filmed dishware and glasses are often the result, regardless of the brand or type of dishwasher detergent. To help alleviate the problem, we recommend setting your hot water heater to at least 120 degrees, and to experiment with different detergents to see what works best with your water.

With soft water, it's easy to use too much detergent. Filling the detergent dispenser all the way will result in filming and other wash problems. Consult your manual for guidelines, but remember that with soft water you'll get better wash performance if you use less detergent.

Over the past few years appliances have made huge strides in efficiency. They sound and operate differently, so it's easy to mistake these operating differences for a problem. Your owner's manual often contains important information on operating procedures and characteristics that you may not be accustomed to.

High efficiency (HE) washers are designed to clean clothes using less energy, water and detergent. Since they use less water HE detergent should be used to ensure proper cleaning.

If the load isn't balanced properly when the spin begins, it can go out of balance and shut down to prevent damage to the machine. Simply re-distribute the clothes and try again.

It's a good idea to follow the guidelines in your user manual regarding cleaning around door seals and filters, if applicable. Clean the dryer vent of lint after each use.

A new oven will emit a burning smell during initial use; it will go away after a few hours of operation. It is simply the oils used in the manufacturing process burning off the metal.

Please give us a call if you need to arrange for service on your appliance. We can help you determine the warranty status of your appliance and resolve your issues as quickly as possible. Here is direct contact info for our service partners and manufacturers:

Service Partners
Marcone (Parts Supplier): 1-309-643-6003

Manufacturers
GE (including Cafe, Profile, Hotpoint, and Monogram): 1-800-432-2737 www.geappliances.com
Whirlpool (including Maytag, Estate, KitchenAid, JennAir): 1-866-698-2538 www.whirlpool.com
Wolf & Sub-Zero: 1-800-222-7820 www.subzero.com
Bosch: 1-800-944-2904 www.bosch-home.com/us/
Uline: 1-800-779-2547 www.u-line.com
Best (including Broan): 1-800-558-1711 www.bestrangehoods.com
Thermador: 1-800-735-4328 www.thermador.com

We have factory trained Furniture Service Technicians to service and repair the furniture we sell. Please see the Furniture Warranty Guide for general info, and call for details. We also offer service outside of warranty. The initial service call is $149.99 to come out, and must be paid prior to scheduling an appointment. A quote will be provided for the cost of parts and labor before service is performed. We service Tuesday - Saturday, but availability may be limited due to existing appointments. Please allow up to three weeks in advance if parts must be ordered.

Purchase of Fabric and Leather protection covers most accidental rips, tears and burns. For additional details or to file a claim, please contact the appropriate company as listed on your receipt. All claims must be presented within 5 days of the accident.

Crypton and Guardian - 800-527-8485
Guardsman - 800-253-3957
Furniture Care Protection- 888-705-4001

This is often a temporary or maintainable characteristic. When it does not affect the long-term reliability of the fabric, it is not considered a warrantable defect.

You may have Rayon, which offers a great, stylish look but develops unique characteristics with use. Rayon is a lustrous fiber. It will immediately develop light and dark areas that look like wear. This is a characteristic of the fabric, and does not affect its usable life or reliability.

A slight difference in comfort between our floor display and a newly delivered product is normal and should be expected. Cushion cores are often firm when new, but will soften with use. Recliner mechanisms may also be stiff upon arrival but will loosen over time.

Many models of England furniture have zippers to allow areas with stuffing to be adjusted (added, removed or redistributed) by the owner.

Wood finishes may vary slightly in color between items. This is a result of normal variations in the natural wood.

Many varieties of wood furniture have an intentional "distressed" look, including rub marks and small pits or scratches on the surface of the wood. These marks can be clearly seen on the floor displays, but may not be obvious when viewing special order product in a catalog or online.

You'll typically experience an impression where you sleep, as the various layers of a mattress compress. This usually happens in the first days or months of sleeping on a new bed, and is completely normal. On the other hand, in the rare instance the mattress support system fails, the impression will be deep and there will be an obvious difference in support between the affected area and the rest of the bed. While visible impressions are to be expected, anything over 1.5" deep is considered to be evidence of a defect.

If your new mattress simply isn't going to provide the quality sleep you were expecting, we can help you switch to something that will. Here are the full details: Comfort Guarantee

If you feel you have a warranty issue with your mattress, please call us to arrange an in-home inspection.