Elgin Delivery Information

You will receive an automated phone call the night before your delivery providing you a 2-hour delivery window, and you'll get a call 15-30 minutes before your delivery to let you know when drivers are on their way to your home.

We will thoroughly inspect your new furniture, clean and repair any minor issues. If any problems arise during delivery, the driver should remain with you to contact the store.

Delivery to the room of your choice. You will be contacted 15-30 minutes prior to delivery. During the delivery, someone 18 years of age or older is required to be present. Before arriving, the space must be clear.

We will professionally unpack and assemble your new furniture and place it exactly where you want it.

All packing materials will be removed and reloaded onto the truck for recycling and disposal.

-Ensure that someone 18 years of age or older is home to accept delivery.
-Remove obstacles that might hinder our delivery crew.
-Clear the room(s) where your new furniture will be placed. Our delivery crew cannot move or remove existing furniture.
-If a delivery requires the removal of a door, please make necessary arrangements in advance.
-Please make sure your walkways are clear of snow, ice and any other obstructions.

The night before your delivery, after 6pm, you will be able to track your delivery appointment below by entering the 10-digit phone number used for your purchase or by entering your order number. Your 2-hour delivery window, delivery address, and items listed on your order will be available to view. If you spot any mistakes in this order information, please notify us by calling 216-441-4500, as soon as possible. Please note, there are times that routes may change due to unforeseen events, so we encourage you to use this tracking tool periodically to stay updated on the day of your appointment. Our drivers will call ahead (the number listed on the order) an estimated 15-30 minutes before their arrival. To ensure the safety of our drivers, Elgin Furniture will determine if they will make deliveries during hazardous weather conditions.

Most of our inventory is in stock and ready for pickup at our warehouse located at 26400 Lakeland Blvd., Euclid, OH 44132. The hours are Tuesday - Saturday from 2:00 PM to 5:00 PM. Customer pickups are not available on Sunday and Monday. You must have valid government identification at time of pick up. When picking up your order please consider the size of your vehicle, as the packaging o the product may be larger and heavier than expected. If your purchase doesn't fit into your vehicle, scheduling a delivery is still an option.