Store Policies
Our store policies are designed for your convenience and peace of mind.
Need to get in touch?
Delivery:
(309) 691-4100 opt 1, or delivery@shermansnow.com
Service
(309) 691-4100 opt 2
Other Inquiries
Contact Us
Delivery Policy
We deliver seven days a week in the Peoria, Bloomington/Normal, and LaSalle/Peru areas. If your item needs to be ordered, delivery times vary. Check with us for other special order times, as they can vary by manufacturer and product. You'll receive notifications via automated call, text, or email the day before and the day of your delivery so you'll know when to expect us.
Price Match Policy
If you find a lower price on an identical item from a local competitor's website or store, we will match it.
Pricing will be verified on competitor's website.
Pricing not listed on websites must be verified via phone, print advertisement, or written quote.
May not be combined with other special offers not available at the competitor. For example, extended financing offers or additional discount sales at Sherman's may not be combined with price matching. You will have the option to choose whichever total offer is most appealing to you.
Limited quantity specials, closeouts, and damaged/as-is items are excluded.
Third-party sellers on services such as Amazon marketplace, Ebay, or Google Shopping are not authorized to warranty or sell most items. They are specifically excluded from this policy.
We reserve the right to limit quantities.
Policy does not apply to services or warranties.
Product Holding Policy
Sherman's requires reserved, in-stock product to be scheduled for delivery or picked up within 30 days of purchase. If your product is not in stock, the 30 days begins upon your complete order's arrival to our facilities. After 30 days and failed attempts to schedule, we must release the inventory for our other guests. If pricing has increased, your original purchase price will still be honored and we will reorder your items once you've contacted us. If you choose to cancel your order, we will issue a refund and new products must be purchased at their current pricing, regardless of your original purchase price.
Damage Policy
Any product or in-home damage must be reported within 7 days of delivery or pick-up. Sherman's Delivery Quality Team is available 7 days a week: 9am-7pm. We try to answer every call live, but if we're assisting other customers you may reach our voicemail. If that occurs we'll return your call as quickly as possible, no later than the next business day. If you'd prefer you can email us at delivery@shermansnow.com - (309) 691-4100 opt 1.
Return Policy
Appliances
Due to the complicated nature of delivering and installing appliances, sales are final. Please inspect your appliance for damage and defects before accepting delivery. If your appliance is damaged or defective, we will fix it. If it cannot be fixed, we will offer to refund or exchange it.
Furniture
All furniture sales are final and must be paid in full at the time of sale. Please measure your room and delivery path carefully. If furniture doesn't fit or is cancelled prior to delivery, a 15% restocking fee will be charged. Financed sales require 15% deposit on all special orders. If an item is ordered and canceled prior to delivery, no refund of deposit will be issued. Please inspect your furniture for damage and defects before accepting delivery. If your furniture is damaged or defective, we will fix it. If it cannot be fixed, we will offer to refund or exchange it. Furniture accessories such as lamps, wall hangings, artwork, rugs, tabletop accessories, and bedding are not returnable.
Mattresses
If your mattress is damaged or defective upon delivery, we will offer to refund or exchange it. All mattresses purchased with a mattress protector are eligible for our 60-day comfort guarantee. Mattresses require a 15-day adjustment period to allow your body to adjust to the new support. Between 15 and 60 days you may select a one-time satisfaction exchange. If a less expensive replacement is chosen, a store credit will be issued for the difference. Our standard $49.99 delivery fee will apply to all comfort exchanges.
Tempur-Pedic:
Tempur-Pedic mattresses come with a 1-year comfort guarantee with the purchase of a mattress protector.
Purple® Mattresses:
All Purple® Mattress purchases come with a 100-night comfort guarantee with the purchase of a mattress protector.
Rules:
The 4 Minute Mattress Match test must be completed to receive the comfort guarantee. This applies to mattresses only; adjustable bases, pillows, and other sleep accessories are excluded.
Stained, damaged, or unsanitary mattresses cannot be exchanged.
Mattress law tags must be attached.
Any free gift amounts earned with the original purchase will be deducted from the return credit.
If exchanging foundations (High profile for low profile, or vice-versa) our standard $49.99 delivery fee will apply.
Sherman’s Mattress Comfort Guarantee
All mattresses $499 and up purchased with a mattress protector are eligible for our comfort guarantee. Mattresses require a 15-day adjustment period to allow your body to adjust to the new support. After 15 days, you may select a one-time satisfaction exchange. A store credit* will be issued for the difference if a less expensive replacement is chosen. All comfort exchanges must be done in-store, including those mattresses originally purchased online. Our standard $49.99 delivery fee will apply to all comfort exchanges. Special-order mattresses are excluded.
Comfort Guarantee Period
Therapedic – 60 Days
Sealy – 60 Days
Stearns & Foster – 60 Days
Purple – 100 Days
Tempur-Pedic – 1 Year
*Any model may be selected to replace your original selection. You may upgrade and pay the difference plus tax, though we cannot refund any amount if the new bed is of lesser value. One exchange only per purchase.
Service
Please give us a call if you need to arrange for service, (309) 691-4100 opt 2. We can help you determine the warranty status of your product and resolve your issues as quickly as possible.
Military Discount Program
Who's Eligible
All active & retired service members and their immediate families.
The Discount
Service members are eligible to receive a 5% discount on most of our appliances, furniture, and mattresses. UMRP products are ineligible.
Details
You'll just need to show your military ID to document your status as active, retired, or an immediate family member.
Delivery Fees
To maintain the quality of our delivery service we have to charge competitive fees. Our standard delivery fee will be waived when a purchase is made by a deployed service member's family.
Full Service Delivery
Our professional delivery and installation team operates seven days a week, our team is here to make sure everything is delivered and set up.
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Shop great furniture and appliances at Sherman's in the Peoria, Normal, and Peru, IL area
Here at Sherman's we carry some of the top brands in furniture and appliances like Ashley, Craftmaster, GE, and Maytag. We offer a wide range of products including sofas, sectionals, recliners, dining sets, bedroom sets, home office desks and chairs, home accents, refrigerators, cooktops, freezer, and more. With our Next Day Delivery Shop, we offer over 5,000 items that are all in stock and ready to ship to your door tomorrow! We also offer Easy Credit to help you finance your purchase and full service delivery and installation. Visit us at one of our locations in Peoria, Normal, and Peru, IL, to see our selection for yourself!