Frequently Asked Questions

Many of our customers have similar questions and concerns. To serve you better, we've collected the most popular questions and listed them below. If you have a question that does not appear on this list, please contact us and we'll be happy to answer any question you have.

Do you have in-store credit?

Yes, all stores offer in-store credit! Because Schewels Home offers in-store financing, we have the flexibility to create a payment plan that will fit most budgets. Schewels Home offers four months no interest, low monthly payments, low prices, and guaranteed satisfaction each and every day. We also accept major credit cards.

What credit cards do you accept?

Visa, MasterCard, American Express, and Discover.

What name brands do you carry?

We carry major name brand home furnishings, mattresses, appliances, electronics and power equipment such as: Ashley Furniture, Franklin, United, Standard, La-Z-boy, Spring Air, Simmons, LG, Samsung, Sony, Nintendo and much, much more!

What warranties do you have on your products?

Warranties vary by merchandise category and supplier. As a general rule, upholstery, bedroom and dining furniture carries a one year warranty for parts and labor. We also offer Furniture Care Protection for home furnishings purchases and a Service Plus Option for appliances, electronics and power equipment purchases.

What is you Lowest Price Guarantee?

Our lowest price guarantee on furniture and mattresses refers to the same matching new furniture and mattresses sold at local retail stores in Schewels Home markets only. Other retailers damaged and discontinued furniture and mattresses are excluded from our lowest price guarantee on furniture and mattresses. Internet sites offering the same matching furniture and mattresses are excluded from our lowest price guarantee. Customer(s) must show current ad or quote from local competitors at time of purchase for verification purposes. Our lowest price guarantee valid until 30 days of the original purchase date. Occasionally Schewels Home runs special promotions based on the comparable value or retail price such as Free Furniture or Dollar Days. In these instances, Schewels Home guarantees that customers could not purchase all the merchandise received at a lower price. See store for details.

What is your trade area?

We are glad to service all customers within a 50 mile radius of our stores.

Do you offer delivery?

Our normal delivery charges for online purchases are $149.95 within 25 miles of the store. Deliveries for online orders between 25 and 50 miles of the store are $179.95. Our normal delivery charges for in-store purchases up to $999 within 25 miles; the delivery fee will be $119.95. In-store purchases over $1000, the delivery fee will be $149.95. In-store purchases with distances of 25-50 miles will have a delivery fee of $179.95; for distances over 50 miles, the store manager will set the delivery fee. Limitations may apply for delivery around your local Schewels store. In-store delivery charges could vary based on promotional specials, distance, and items purchased.

Online Pricing?

While we strive for accuracy, manufacturer online pricing restrictions and ever-changing selection make maintaining accuracy on all prices unfeasible. In the event of a price discrepancy between our website and our showroom, the showroom pricing will be deemed accurate. The prices listed are for the configurations as shown. Changes to finish, color, grade, fabric, or leather may lead to price changes. Don't hesitate to get in touch with us and we will be happy to assist you with product pricing and information.

What are the ways I can pay online?

You can pay using a debit or credit card, or using an electronic transfer from your bank account (also known as eCheck or ACH).

Can I make a past due payment online?

If your account is less than 30 days past due, you can make a payment online. If your account is more than 30 days past due, you will not be able to make a payment online. In that case, please contact the Schewels store where your account resides.

Can I pay more or less than my scheduled monthly payment?

You may pay more than your scheduled monthly payment, but not less.

Why am I seeing late charges on my account?

Late charges are incurred when a payment is made more than 10 days after the due date. Late charges may also include court fees. If you opt to pay more than your minimum monthly payment, the excess amount will be applied first to late charges (if applicable) and the remainder will be credited toward future payments.

Can I sign up to have payments automatically deducted from my bank account?

Yes! Automatic payments are only available by direct transfer from a bank account; they are not available with credit/debit cards.

Can I change or delete an online payment once made?

No, once a payment has been processed it cannot be cancelled.

How do I know if my payment has been received?

Once your payment has been processed, the screen will confirm that your payment has been received, and you will receive a confirmation email from payments@schewel.com. You also can click on the "Payment History" tab on the screen to view all payments made online. Please note that payments made in any manner other than online (such as in a store, by mail, or by a phone call to the store) will not be shown in the payment history screen on line although they have been credited to your account.

How long will it take for my payment to post?

While payments made online may be immediately debited from your bank or credit card, payments made prior to 11:59 pm ET will be posted to your account the next business day. Payments made after 11:59 pm ET will be posted within two business days. For each payment, you will receive a confirmation number for your records.

What information will I need to pay online?

1. Your date of birth and the last four digits of your social security number.

2. A valid e-mail address.

3. If paying by eCheck, you will need your bank account number and your routing number.

What if I have more than one account with Schewels?

When you enter your date of birth and the last four digits of your social security number, our system will pull up all open accounts that you have. You will be able to make a payment on either account, or on both.

Can I make a payment on an account in someone else's name?

Yes, you can make a payment on an account in someone else’s name if you have the account holder’s date of birth and the last four digits of the account holder’s social security number.

What if I forget my password?

There is a link to follow on the sign-in page that will allow you to reset your password.

Do you have a penalty for eCheck payments that are returned due to insufficient funds?

Yes. Our return check fees are $25 in West Virginia and North Carolina, and $35 in Virginia. This amount will be added to your Schewels account. If a bank account is linked to two returned checks, that bank account will be blocked from making payments through our online portal for one year.

Where do I call if I have additional questions about online payments?

Please call us at 1-844-284-2834 or e-mail payments@schewel.com

Monday through Friday from 8:30am to 4pm.